Salesforce is the one-stop CRM with extensive capabilities to create a 360-degree business system suitable for all kinds of businesses and processes. At BPS, we offer Salesforce consulting and architecture design services in the following four segments.
Turbocharge the sales team and performance with Salesforce Sales Cloud platform that handles each step of the sales pipeline, inclusive of demand generation, pipeline handling and sales reporting. Increase team productivity and generate leads. Automate repetitive tasks, create sales forecast, and enable the team to work on one single platform.
Sales Cloud is aligned to business goals independently. A deep understanding of unique requirements helps us to improve the Sales Cloud platform. The process is agile and consists of tracking components, collaboration essentials and optimizable sales pipeline. Irrespective of the complexity of the sales intent, we can create sophisticated sales channels. We offer territory management capabilities, sales process optimisation, automated workflows and close sales loopholes to prevent losses.
Automate and streamline workflows with fast and efficient customer services. The Service Cloud helps to strengthen brand value and customer loyalty where businesses can connect with their customers in a 1:1 communication.
We improvise the Service Cloud platform along with the business objectives. There are automated workflows and tasks to reduce time consumed in handling customer queries. We can set-up Knowledge Base in multiple languages to reduce call volume and push customers towards self-service. There are mobile customer support solutions in real-time and team collaboration tools for agents to work in unison, over a single platform.
Salesforce offers its Marketing Cloud and Pardot features to setup cutting-edge digital marketing solution to create real-time marketing plans. Focus on building customer-centric relationships and gain valuable insights. We implement Marketing Cloud and Pardot by aligning the technology with marketing goals. Businesses can see a 360=degree view of all customer engagement throughout the marketing pipeline.
Marketing Cloud can execute cross-channel campaigns, helping a buyer across the purchase journey. It can help to conduct 1:1 personalised communication, segment database to target various campaigns and implement closed-loop reporting.
Create tailored communities for Vendors, Partners, Customers and other vested stakeholders with Communities Cloud. The communities’ foster collaboration and allows the members to interact and network with each other. It is the perfect solution for workplace communication in offices with big and remotely placed teams. The Communities empower the stakeholders to build better relationships.
We created seamless UI and integrate with existing business assets. Businesses can embed rewards and incentives for usage and engagement. The Community model is deployable on a large scale, with various languages and currencies, payment gateway integration and other cloud apps. Businesses can extend the Salesforce CRM capabilities through powerful workflow integration.
Contact us today for consultation and customized quote.